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Privacy Policy

Our Commitment to You

The Children’s Medical Research Institute (CMRI), as operator of CellBank Australia, is committed to protecting your privacy
and handling your personal information in accordance with the National Privacy Principles as set out in the Privacy Act 1988
(Cth). This Privacy Policy sets out CMRI’s information handling practices and procedures.

We want to provide a safe and secure experience on our website. The information you provide CMRI remains private and the
identity of anyone who contacts us through this website is kept confidential.

We only collect personal information that is necessary for the conduct of our business. Personal information collected from
you may be used for such purposes as planning future services, responding to customer feedback and accepting deposits of cell
lines. We may also contact you by email to provide you with information about the work of the facility that we think you may
be interested in. The type of personal information we collect generally includes your name and contact details such as
postal address, email address and telephone number. We endeavour to ensure that your personal details are accurate, complete
and up-to-date at all times.

Giving You Control

You can access the information about you that we hold and details of how we collect and use it by contacting us.

The facility will always try to maintain accurate, complete and up-to-date information with respect to its users. We
encourage you to contact us if your details need to be updated or changed. We will then take all reasonable steps to correct
your information so that it is accurate, complete and up-to-date.

We always provide you with an opportunity to opt-out of receiving future information about CellBank Australia. If you do not
wish to be contacted by us or to receive information from us, please contact us by telephone or email.

Protecting Your Information

We don’t rent, sell, exchange or disclose any information provided by you to third parties and we won’t provide your personal
information to anybody outside this organisation unless authorised by you. Please note that information may be provided to
agents or contractors of the CMRI (e.g. IT or administrative service providers) but those agents or contractors will be under
an obligation to keep your information confidential.

We take all reasonable steps to ensure that personal information we collect is secure and protected from unauthorised access
or disclosure.

Changes to the Privacy Policy

CMRI may update this Privacy Policy from time to time.

Complaints

If you have a complaint regarding the way in which your personal information is being handled by us, you should contact us in
the first instance. If we are unable to reach a satisfactory solution through negotiation, you may wish to request an independent person to investigate the complaint such as the Privacy Commissioner.

How to contact us

If you have any questions, comments or complaints regarding our website or privacy issues, please contact us by email or telephone. You will need to let us know which website your comment relates to, since the Children's Medical Research Institute maintains more than one website.

Children’s Medical Research Institute
Privacy Officer
Address: 214 Hawkesbury Road Westmead NSW 2145
Email: acapes-davis@cmri.com.au
Telephone: + 61 2 9687 2800
Facsimile: + 61 2 9687 2120

This page was last updated on 16 October 2007.