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Terms and Conditions for Testing |
1. Service prices shall be those listed on the CellBank Australia website (www.cellbankaustralia.com) and are effective on the date at which testing samples are received. Where a quote has been issued to a specific client, the quote price becomes the effective price for that client until the quote expiry date is reached. We reserve the right to alter website prices without notice.
2. Clients will be invoiced on completion of testing or other services. All invoices are payable net 30 days from date of invoice.
3. Payment by purchase order can only proceed if at least one person from that research laboratory or organisation has completed an Account Application form and received a Client Number. Samples will not be processed without an appropriately issued Client Number.
4. Charges for delivery of testing samples to the facility must be paid by the customer. The customer has full responsibility for appropriate packaging and shipping of samples in a manner compliant with IATA regulations, OGTR requirements, and other appropriate regulatory authorities.
5. CellBank Australia accepts no responsibility for the loss or inappropriate handling of material during shipping to the facility. Responsibility for that material passes to CellBank Australia only on its receipt by a CellBank staff member. When material is shipped from the facility to a client, responsibility for that material remains with CellBank Australia until it is received by a member of the laboratory requesting that service.
6. The customer is required to fill out a submission form for each sample, which includes information on its biohazard status. The sample will be handled within the repository in accordance with this information. The customer has a responsibility to complete all appropriate sections as directed and to confirm that all information submitted is complete and correct to the best of their understanding.
7. CellBank Australia reserves the right to refuse samples where our risk assessments determine that their handling constitutes a risk to staff, or where we are unable to handle those samples without placing other cell lines within the facility at risk.
8. Where testing or other services require cells to be cultured within the facility, the turnaround time for this service is dependent on the availability of equipment and appropriate expertise. We cannot guarantee that such equipment and expertise will be available immediately at the time of application.
9. CellBank Australia makes no express warranties in relation to the performance of products or services and makes no warranty, express or implied, as to the fitness of products or testing for any particular purpose. |
| This information was last updated on Wednesday, 2 April 2008 |
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