Privacy Policy

Our commitment to you

CellBank Australia, owned and operated by the Children’s Medical Research Institute (CMRI), is committed to protecting your privacy and handling your personal information in accordance with the National Privacy Principles as set out in the Privacy Act 1988 (Cth). This Privacy Policy sets out the CMRI’s information handling practices and procedures.

We want to provide a safe and secure experience on our website. The information you provide CMRI remains private and the identity of anyone who contacts us through this website is kept confidential.

• We only collect personal information that is necessary for the conduct of our business.
• Personal information collected from you may be used for such purposes as processing orders for goods and services, providing you with quotes, invoices, or receipts, and from time to time providing you with information about CellBank Australia, our products and services, and cell culture in general.
• The type of personal information we collect generally includes your name and contact details such as postal address, email address, and telephone number.

• We endeavour to ensure that your personal details are accurate, complete, and up-to-date at all times.

Giving you control

• You can access the information about you that we hold and details of how we collect and use it by contacting us.
• CellBank Australia will always try to maintain accurate, complete, and up-to-date information with respect to its customers.
• We encourage you to contact us if your details need to be updated or changed. We will then take all reasonable steps to correct your information so that it is accurate, complete, and up-to-date.
• We always provide you with an opportunity to opt-out of receiving future information from CellBank Australia. If you do not wish to be contacted by us or receive information from us, please contact us by telephone or email.

Protecting your information

• We don’t rent, sell, exchange, or disclose any information provided by you to third parties (except those directly involved in providing you with the goods and services you have requested, e.g., our couriers, as noted below).
• Please note that information may be provided to partners, suppliers, agents, or contractors of CellBank Australia (e.g. our couriers, distributors, IT, or administrative service providers) but those partners, suppliers, agents, or contractors will be under an obligation to keep your information confidential.
• We take all reasonable steps to ensure that personal information we collect is secure and protected from unauthorised access or disclosure.

CellBank Australia may update this Privacy Policy from time to time.

Complaints

If you have a complaint regarding the way in which your personal information is being handled by us, you should contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you may wish to request an independent person to investigate the complaint such as the Privacy Commissioner.

How to contact us

If you have any questions, comments, or complaints regarding our website or privacy issues, please contact us by email or telephone.